*closure of TFS Consumer Loan business, write off of NCML goodwill,
provision for historic customer credit refunds in Consumer Leasing
Thorn Business Finance doubled revenue and earnings in FY16, adding further to diversity of group earnings.
Two principal business divisions, consumer leasing and business finance, generate attractive and recurring levels of return on capital that warrant further investment.
Independent market research shows customer satisfaction levels remain strong, with 97% of Radio Rentals customers saying they are treated with dignity and respect.